Development of ESUT Chatbot Communication Channel on Telegram
DOI:
https://doi.org/10.55299/ijoss.v3i2.58Keywords:
AI, Channel, Communication, Chatbot, Dataset, Telegram, Google DialogFlow, Intents,QueryAbstract
ESUT Questions and answers AI communication Channel (ESUQAICC) is a GenAI Chatot that runs on the Telegram platform. It a refined-digitalized channels of communication that solved problems experienced from other existing channels of communication such as memo, WhatsApp group, monthly bulleting, bill board, fliers, websites, notice board, etc in ESUT community. ESUQAICC generally enhanced communication as the Chatbot ensured round the clock availability of information, addressing common questions instantly and reducing response delays. The deployment ensured Reduction of staff workload by Automating Routine Communication answering frequently asked questions and inquiries in admission and ICT units, Enhanced Engagement by Retrieving Past information without discrimination or denials, Increase Accessibility and Portability of Information by digitalizing and reducing energy requires by manual searching or file localizations, Increase safety and security by reducing the risk of travelling just to ask questions, Increase Availability of information by removing human intervention and sentiments, and Decreasing Cost of communicating in printing memo as GenAI Chatbot requires minimal maintenance thereby increasing administrative efficiency in effective seamless communication. It was showed in PivotChart that the Chatbot can have steady conversation up to 18 interactions in 11 minutes or more interactions in a session like in natural language flow proving instant faster communication. The analytic history of interactions of the agent between 3-7/10/2026 showed range of response between 11-100% which indicate the rate of understanding and unfamiliarity of queries from natural language users and it gives fallback response to keep the conversation continuous thereby enhancing communication in the university community
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Copyright (c) 2026 Okwuchukwu Innocent Ani, Godson Sunday Nwankwo, Harmony Nnenna Nwobodo-Nzeribe
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